Change of surname due to marriage

[Tmuz4life]

I need to urgently change my surname on my account due to marriage to allow me to upgrade my phone on carphone warehouse as 02 does not have the phone. I have sent my change name form and copy of marriage certificate to o2 business email address and have had no confirmation of receipt or response from 02. Additionally I have tried to ring but hi have been cut off each time. I am working so can't be back in time for evening call so been trying at lunchtime. How can I get this sorted ASAP to allow for me to upgrade my phone?

Kind regards

[jonsie]

help here

https://www.o2.co.uk/help/account-and-billing/changing-your-name

[O2Sean]

Hi @Tmuz4life ,

The easiest way to do it if you urgently need a new phone would be to just take out the new device with Carphone on a new contract. You would need to do a duplicate account form via customer services though and would be charged for two separate contracts until the duplicate form is completed so its far from ideal. I can't imagine that customer service are currently prioritising Transfer of Ownerships(What you need to do) at the moment due to the Covid-19 situation. 

[gmarkj]

o2 and carphone warehouse no longer do business so you won't be able to upgrade on the carphone warehouse website @Tmuz4life