Solved: Re: Change of phone

Sue75 · ‎29-03-2018

I have changed from iPhone 6s to Galaxy 9s. Everything is working with new phone & new sim. I need to erase iCloud information from old phone but there is now “no service”. Do I put the new sim into the old phone in order to clear everything? Thank you

MI5 · ‎29-03-2018

You can connect to WiFi on phone to do it or login online at iCloud.com

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎29-03-2018

You can connect to WiFi on phone to do it or login online at iCloud.com

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎03-04-2018

Hey @Sue75, welcome to our forum. Just wanted to check how you're getting on with this and if you managed to get it sorted?

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