Change of number

[XxbeckixX]

Hi I have a new contract and would like to change my number to my old one which is also 02 but in my partners name he wants to cancel that account but I want to have the number from the account they are both 02 is this possible? Thanks

[MI5 · Accepted solution]

Hi @XxbeckixX 

You need to call O2 to ask them to migrate the number to your new account.

You will need to have your partner present on the call too to give permission.

Numbers to call here Guide: Coronavirus Community Help and Support and here http://www.o2.co.uk/contactus 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

[XxbeckixX]

Thanks my issue is now resolved

[MI5]

You're welcome