cancel
Showing results for 
Search instead for 
Did you mean: 

Change of new phone

LiamT
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Hi - I've just joined o2 

 

I received my phone but now i want to change it - i no i have a 14 day change period which I want to use but i cant get hold of anyone to sort this - can anyone help?

 

thanks 

Message 1 of 7
497 Views
6 REPLIES 6

madasaf1sh
Level 76: Forum Legend
  • 9984 Posts
  • 54 Topics
  • 2981 Solutions
Registered:
You will need to call im afraid, unfortunately the contact centres are running at reduced capacity, so just keep trying.
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 7
483 Views

jonsie
Level 94: Supreme
  • 92916 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Message 3 of 7
481 Views

LiamT
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Do you know what department it is that I need to talk to? 

Message 4 of 7
470 Views

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@LiamT  Any member of CS will do from any department.

Veritas Numquam Perit

Girl in a jacket
Message 5 of 7
455 Views

LiamT
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Is there any way to get straight to customer service - at the moment I'm only getting upgrades or leaving 

Message 6 of 7
431 Views

jonsie
Level 94: Supreme
  • 92916 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

Message 7 of 7
428 Views