Change of mind

[IanT]

I have just upgraded online but am not sure I like the new phone. Can I go in-store and exchange for a different device or do I have to do online?

[Cleoriff]

Hi @IanT 

As long as it's within 14 days you can use the change of mind policy

https://www.o2.co.uk/help/device-and-sim-support/our-change-of-mind-policy 

Edited to add, if you bought online, it can't be returned instore.