Change of details

louisejoannemos · ‎20-06-2024

when will my change of details be live? It has been over a week with no word from O2

Cleoriff · ‎20-06-2024

You need to call customer service.

Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402

If you have no access to a phone then use Skype to call 0800 032 1402 Guide: A Guide to Skype

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Enlli · ‎20-06-2024

As per yesterday's post by you. Changing both the name and DOB of the account holder cannot happen as that person has not passed credit check

We can't help here as this Community is Customer to Customer with no access to accounts

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

O2