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Change of contract

Awhitten1994
Level 1: Joiner
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I’ve had two texts and an email to saynmy contracts has changed to unlimited for 12 months I have not made any of these changes?
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Awhitten1994
Level 1: Joiner
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Cant this be looked into please?
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MI5
Level 94: Supreme
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@Awhitten1994 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Marjo
Former Staff
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Hi @Awhitten1994 , welcome to the community. It would be great to hear how you're getting on with this and if you managed to find out more about your tariff change?

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