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LS · ‎21-09-2018

Hi, I have changed my email address a few months back trying to look at my bill on line but noticed they are sending stuff to my old email address.

How do I change my billing info to go to my new email address and not the old address.

Help anyone!!

MI5 · ‎21-09-2018

Probably going to be easier to call customer services to get them to change it for you as you've already done it online, there must be another record held somewhere that you cannot access http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎21-09-2018

Probably going to be easier to call customer services to get them to change it for you as you've already done it online, there must be another record held somewhere that you cannot access http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎25-09-2018

Hi @LS, how are you getting on with this, did you make any progress with customer service yet?

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