Change number

[Debbie4]

I was told I would get a new number with my new sim yet my old number transferred, what do I do?

[MI5]

@Debbie4 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Guide: How to change your mobile number 

[Cleoriff]

@Debbie4 

Did you want a new number, or keep your old one?

If you want a new number then give O2 a call on any of the numbers in this guide Guide: Coronavirus Community Help and Support