1 ACCEPTED SOLUTION
Accepted Solutions
- 16454 Posts
- 312 Topics
- 1316 Solutions
It should auto update in MYo2 check in there if not you will need to ring o2 http://www.o2.co.uk/contactus
- 16454 Posts
- 312 Topics
- 1316 Solutions
It should auto update in MYo2 check in there if not you will need to ring o2 http://www.o2.co.uk/contactus
- 35779 Posts
- 227 Topics
- 1582 Solutions
It took a couple of months for mine to catch up after my last upgrade in Jan, despite having bought device and tariff in an O2 shop.
- 16454 Posts
- 312 Topics
- 1316 Solutions
@pgn I had to get the twitter team involved on mine when upgraded to the 7 last september but it should just catch up and display the correct phone
- 35779 Posts
- 227 Topics
- 1582 Solutions
The Twitter team seem to be more likely to get things sorted more quickly, where they can, I have noticed. Contact O2 on the website can be more hit-and-miss. Strange, but there we go. Community help here is, naturally, priceless 
- 144166 Posts
- 634 Topics
- 27624 Solutions
You cannot change it yourself.
It is supposed to update automatically when you start using the phone.
It is supposed to update automatically when you start using the phone.
- 93177 Posts
- 609 Topics
- 6967 Solutions
My device details or IMEI number have not been available since I lost the Note 4 and replaced it in Thailand in January. I really can't be bothered to chase this up with customer service.
- 7881 Posts
- 468 Topics
- 55 Solutions
Hey @Anonymous did it auto-update for you yet in My O2? 
