Change imei

[Anonymous]

I have replaced my phone and need to change the IMEI number on my o2 account. How do I do this?

[adamtemp64 · Accepted solution]

It should auto update in MYo2 check in there if not you will need to ring o2 http://www.o2.co.uk/contactus

[pgn]

It took a couple of months for mine to catch up after my last upgrade in Jan, despite having bought device and tariff in an O2 shop. 

[adamtemp64]

@pgn I had to get the twitter team involved on mine when upgraded to the 7 last september but it should just catch up and display the correct phone

[pgn]

The Twitter team seem to be more likely to get things sorted more quickly, where they can, I have noticed. Contact O2 on the website can be more hit-and-miss. Strange, but there we go. Community help here is, naturally, priceless

[MI5]

You cannot change it yourself.
It is supposed to update automatically when you start using the phone.

[Anonymous]

Mine updated 24 hours after my upgrade 

[jonsie]

My device details or IMEI number have not been available since I lost the Note 4 and replaced it in Thailand in January. I really can't be bothered to chase this up with customer service. 

[Marjo]

Hey @Anonymous did it auto-update for you yet in My O2?

[Anonymous]

Yes, all updated now.