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Change from pay-monthly to pay-as-you-go

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EAnd
Level 1: Joiner
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on ‎19-07-2023 21:07

on ‎19-07-2023 21:07

I am currently on pay-monthly with 2GB for £16.94. I am unclear as to what benefit I get from this compared to the pay-as-you-go. You can get Big Bundle £10 for 10GB with pay-as-you-go so I want to change to this, how can I do this please?

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madasaf1sh
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on ‎19-07-2023 21:10

on ‎19-07-2023 21:10

@EAnd 


If you are still in contract you will have to pay off your remaining term / device plan in full. and then call customer services and ask them to move you to PAYG. 

 

If you are out of contract, then just all customer services and ask them to move you.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
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on ‎19-07-2023 21:10

on ‎19-07-2023 21:10

@EAnd 


If you are still in contract you will have to pay off your remaining term / device plan in full. and then call customer services and ask them to move you to PAYG. 

 

If you are out of contract, then just all customer services and ask them to move you.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Enlli
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on ‎19-07-2023 21:37

on ‎19-07-2023 21:37

£10 for 10GB is not the cheapest option

Have a look at the comparison websites. You can get £7 for 15GB on O2

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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pgn
Level 77: Grand Master
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‎19-07-2023 21:46 - edited ‎19-07-2023 21:47

‎19-07-2023 21:46 - edited ‎19-07-2023 21:47

1000004049.png

Yup, 12Month SIMO Contract, taken out in April, avoids the annual RPI increase too, @EAnd - as @Enlli intimates above.

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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MI5
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on ‎19-07-2023 22:14

on ‎19-07-2023 22:14

@EAnd 

See guide here for full how to Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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