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Level 1: Joiner
Posts: 5
Registered: ‎19-02-2014
Accepted Solution

Change from data to calls

A few months ago, my contract was up and I decided to keep my phone and upgrade to an iPad instead. The problem was that this meant I went from a calls tariff to a data tariff which was applied to the phone number that i’d had for years. I now realise this was a mistake and I want my number to go back from data to calls and data. Any ideas on how I go about it? Or isn’t it possible? Thank you x

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Level 67: Unsung hero
Posts: 15,291
Registered: ‎31-03-2010

Re: Change from data to calls

@Lazydaisy I would suggest speaking to customer service. https://www.o2.co.uk/contactus Probably best to speak to someone rather than use Live Chat.

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 5
Registered: ‎19-02-2014

Re: Change from data to calls

Ok thanks. I was hoping I didn’t have to speak to anyone. 😅


@Bambino wrote:

@Lazydaisy I would suggest speaking to customer service. https://www.o2.co.uk/contactus Probably best to speak to someone rather than use Live Chat.


 

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Level 67: Unsung hero
Posts: 15,291
Registered: ‎31-03-2010

Re: Change from data to calls

Sorry @Lazydaisy We're all customers here. We have no access to anyone else's account.

I DO NOT WORK FOR O2



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Anonymous
Posts: 0

Re: Change from data to calls

You can do this on MyO2 - preferably web access rather than the phone app. You can do pretty much everything to do with tarrif changes yourself these days.  Remember to look at both 'change your tarrif' and 'upgrade' options.

 

You can pretty much do anything to do with your account, tarrif and device on MyO2 bar getting a PAC code.

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Level 1: Joiner
Posts: 5
Registered: ‎19-02-2014

Re: Change from data to calls

Thanks. I realise that, I thought someone might have had a similar experience and could answer. 🙂

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Posts: 101,713
Topics: 549
Solutions: 12,966
Registered: ‎04-04-2012

Re: Change from data to calls

The only way would be pay off your current contract and upgrade to a normal phone tariff. This could be either with a phone or as a sim only deal.
How to cancel here https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774#M56526
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 5
Registered: ‎19-02-2014

Re: Change from data to calls

OK thanks. I don’t think I can afford to do that. I only want to make calls, I’ve had a monthly phone contract with o2 for donkey’s years, i’m a fool for not realising that it was just data. Thanks again for your help.

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Posts: 101,713
Topics: 549
Solutions: 12,966
Registered: ‎04-04-2012

Re: Change from data to calls

Unfortunately you have to honour the contract you signed.
Yes, a mistake but I suggest a payg sim now and a cheap phone to make calls until you can upgrade.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 5
Registered: ‎19-02-2014

Re: Change from data to calls

That’s what I have been doing, but on a different number. I miss my old number! 😳 Yes, my fault for not realising you couldn’t have data and calls when opting for an iPad. It’s going to be a long 18 months.. 😂