Change from PAYG to pay monthly and keep number

[Anonymous]

I am changing from a Pay as you go O2 to Pay Monthly SIM only tariff on my iPhone, have received the new SIM with a new number. I wish to keep the old number and get the large balance from the PAYG transferred to my new monthly account.

I texted to get the SIM swop done first, still waiting for the old SIM to lose the service so I can insert the new one.

I tried to fill in the form online for transferring number from PAYG to Pay monthly but it requests a PAC number which I have not got?

It's thought a pac was only needed if transferring from another supplier? If it is required for inter O2, how do I request one?

Many thanks.

[jonsie]

You only need a PAC when changing networks .

The form you rquire is here : Pay & Go to Monthly

[Anonymous]

Hi there,

You will not loose the signal on the sim card as u cant do a sim swap on a pay and go number with a pay monthly sim. You need to fill in the below form or ring CS that will do it for you.Once that is done they will then transfer the number u want to keep from pay and go to contract, on the new sim. just make sure u back up anything u may have saved on the pay and go sim or it will be lost.Hope this helps

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=port_migrate&case=Port/Migrate%20In%20Form

[Anonymous]

Thank you very much, the correct form helped a great deal. I have successfully filled it in and will put the old SIM card in the phone again, so that I can see when the transfer has been done. I assume it will not happen over the weekend.

Thanks again for your prompt help.

[Anonymous]

It also depends on how large your payg credit was.

Only a certain figure is transferred over. Upto £350 I think.

[Anonymous]

The balance is about £220.

To be clear I filled in the form in the first reply on this thread. Not the other one on the second reply.

I must say it is mighty confusing having all these slightly different forms.

Question now is, do I keep the new sim in or the or the old one?

[jonsie · Accepted solution]

Keep the old sim in until you lose network coverage. I think both the forms do the same job to be honest.

[Anonymous]

Thanks all.

[Anonymous]

It's 24h for it to go trough usually, so keep an eye on the signal bar,and 350 is the limit like bandofbrothers>

Do u have auto top up setup? if u do u need to cancel it. also any boltons like friends and family will be lost, only international favourites stays on, all the other ones have to be set up again.

[jonsie]

Good luck and you're welcome