Change from PAYG to Pay Monthly

[DDMXX]

Hi ,

I was called the other day and was 'persuaded'  by Daniel to take a Pay Monthly tariff . He was citing COvid 19 and I would not be able to top up my phone soon as PAYGwill be short staffed.

I am not very technically minded .   

He said all I have to do to keep number is to put Sim in phone and text SWAP .  It is supposed to give me advice to follow . This has not happened. However I have changed my mind now and do NOT want to go to Pay Monthly .

I cannot find anywher on the site where I can stop the agreement AND the phone numbers are either dead or refer me back to the website .

[DDMXX]

Can anyone help ?

[MI5]

@DDMXX 

You must contact O2 within 14 days to cancel and revert back Guide: How to find help & contact O2 

[jonsie]

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

[DDMXX]

Thanks for the replies.

I have tried to do all of this but I am getting nowhere. I have tried to do it online and by phone. 

ed to do it online and by phone . The phone directs you back to online .

I am so let down. 

Infuriating and stressful .

[Cleoriff]

@DDMXX 

O2 opens at 8am so it's usually the best time to call. Have you tried this morning?

[DDMXX]

Yes Cleoriff . I phoned this morning. Bounced back to website. Phoned again. Then for option 2 line went dead .