Solved: Re: Change direct debit billing

Jamesniel · ‎17-03-2023

Can I change direct debit to another bank account

gmarkj · ‎17-03-2023

Log into your account on the web.

Choose drop down "bills and current charges" and choose "change payment or address details".

You'll get a page saying you need to enter the code your phone gets sent, and then you can update the bank details.

That is how it works on my account, but I am not on the new 360 system so it might be different...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

MI5 · ‎17-03-2023

@Jamesniel

You can change it in the bills section of your MyO2 https://mymobile.o2.co.uk/

or contact payment management
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎17-03-2023

Possibly @Jamesniel

Log into your account on the web.

Choose drop down "bills and current charges" and choose "change payment or address details".

You'll get a page saying you need to enter the code your phone gets sent, and then you can update the bank details.

That is how it works on my account, but I am not on the new 360 system so it might be different...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Breanna · ‎20-03-2023

Were you able to get these details changed @Jamesniel?

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