Solved: Change date money gets taken out

Anonymous · ‎26-08-2016

I have been trying to call o2 for the last 2hours (got left waiting for 45mins), waiting for an o2 guru since 8am no joy there again...

All I'd like to know is how to change the date my bill gets taken out of my account.

MI5 · ‎26-08-2016

Yeah, I didn't think it was an option anymore.
Back to CS it is them I guess.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎26-08-2016

You could try to do it in your MyO2 but I think only CS can change the date now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎26-08-2016

Just checked Myo2.
Can change the account it comes out of, or make an additional payment, but nothing about the date.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎26-08-2016

Yeah, I didn't think it was an option anymore.
Back to CS it is them I guess.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎27-08-2016

8.00 - 8.30am is the best time to call.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Beenherebefore · ‎27-08-2016

A thought has just struck me......they do occasionally.

Everybody is told to phone between 8am and 8:30am !!

"My life is a facsimile of a sham"

jonsie · ‎27-08-2016

@Beenherebefore wrote:
A thought has just struck me......they do occasionally.

Everybody is told to phone between 8am and 8:30am !!

....and the problem is?

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Beenherebefore · ‎27-08-2016

Can it still be the best time to call if everybody does it ?

"My life is a facsimile of a sham"

MI5 · ‎27-08-2016

Only if they take any notice of us

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Beenherebefore · ‎27-08-2016

"Splendid" !

"My life is a facsimile of a sham"

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