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Change billing email

Katemogs2014
Level 1: Joiner
  • 1 Posts
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Registered:

I have changed my email but I cannot update it on your system. It is my account email but my bills still go to my old account. I have tried changing address, but that only allows me to change my physical address. I can’t even figure out who to ask for help. 

please help 

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TallTrees
Level 41: Prodigal
  • 7882 Posts
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Registered:

Hi there and welcome to the o2 Community forum @Katemogs2014 

It seems to me that you would need to contact customer services 

Guide: How to find help & contact O2 

Guide: Coronavirus Community Help and Support 

Hope this helps BEST TIME TO CONTACT O2 CUSTOMER SERVICES IS EARLY MORNING 08.00AM 

Best wishes 



HAPPINESS IS BEE SHAPED

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TallTrees
Level 41: Prodigal
  • 7882 Posts
  • 70 Topics
  • 139 Solutions
Registered:

Hi there and welcome to the o2 Community forum @Katemogs2014 

It seems to me that you would need to contact customer services 

Guide: How to find help & contact O2 

Guide: Coronavirus Community Help and Support 

Hope this helps BEST TIME TO CONTACT O2 CUSTOMER SERVICES IS EARLY MORNING 08.00AM 

Best wishes 



HAPPINESS IS BEE SHAPED

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madasaf1sh
Level 56: Guvnor
  • 3807 Posts
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Registered:

@Katemogs2014 

You will need to call in to Customer Services on 202 from your o2 phone or 0344 809 0202 from any other phone

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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