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Change billing email

Katemogs2014
Level 1: Joiner
  • 1 Posts
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Registered:

I have changed my email but I cannot update it on your system. It is my account email but my bills still go to my old account. I have tried changing address, but that only allows me to change my physical address. I can’t even figure out who to ask for help. 

please help 

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TallTrees
Level 49: Rootin' Tootin' 
  • 10628 Posts
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Registered:

Hi there and welcome to the o2 Community forum @Katemogs2014 

It seems to me that you would need to contact customer services 

Guide: How to find help & contact O2 

Guide: Coronavirus Community Help and Support 

Hope this helps BEST TIME TO CONTACT O2 CUSTOMER SERVICES IS EARLY MORNING 08.00AM 

Best wishes 



HAPPINESS IS BEE SHAPED

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TallTrees
Level 49: Rootin' Tootin' 
  • 10628 Posts
  • 118 Topics
  • 344 Solutions
Registered:

Hi there and welcome to the o2 Community forum @Katemogs2014 

It seems to me that you would need to contact customer services 

Guide: How to find help & contact O2 

Guide: Coronavirus Community Help and Support 

Hope this helps BEST TIME TO CONTACT O2 CUSTOMER SERVICES IS EARLY MORNING 08.00AM 

Best wishes 



HAPPINESS IS BEE SHAPED

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madasaf1sh
Level 76: Forum Legend
  • 9837 Posts
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Registered:

@Katemogs2014 

You will need to call in to Customer Services on 202 from your o2 phone or 0344 809 0202 from any other phone

--
This is a customer to customer forum, and there is no o2 support on here, and we do not have access to any personal or account information,

We are all customers like you and I don't work for o2,
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