Change Tarriff or Upgrade

Weapon90 · ‎08-08-2019

Got a few sim only contracts running (three) and all are just over a month old. Looking at getting different data now, less on one and more on another. The best deals seem to be on upgrading rather than changing the tariff. It’s a silly question but what’s the difference between changing tariff and upgrading?

jonsie · ‎08-08-2019

If you upgrade then you are agreeing to a new contract. A tariff change means you carry on your existing contract.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎08-08-2019

@Weapon90

A tariff change is penalty free.

An upgrade requires that you pay off your existing contract unless it's reached the minimum term.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Weapon90 · ‎08-08-2019

Ok cheers, very disappointing that the tariffs available to ‘change’ to are not as good as the upgrade ones or those for new customers

jonsie · ‎08-08-2019

O2 say they treat old and new customers the same. They don't1

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

Change Tarriff or Upgrade

How do I cancel a order

how to speak to someone at o2

ESim issues

Switch Up Online - Not working

ordered device and no update