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Change Plan

Kekkof89
Level 1: Joiner
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on ‎20-06-2020 14:39

on ‎20-06-2020 14:39

Hi there!

 

I would like to make it simple!

Now are two years that i'm with o2, in 2018 i've got an iphone xs max with a plan of 100 gb, and in 2019 i've upgraded to an iphone 11 pro max with a plan of 90gb! The second plan was really slow and now my monthly bill is really expensive for me and my connection REALLY SLOW! now my problem is i would like to change provider, but continuing to pay my phone! Can i just change sim and don't get my plan anymore?

 

like i said the phone is a different bill than i think that are not connected!

 

Let me know PLEASE are two months that i'm trying to contact o2!

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MI5
Level 94: Supreme
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Registered:

on ‎20-06-2020 15:09

on ‎20-06-2020 15:09

@Kekkof89 

You'll need to pay off your device plan to port your number to a new network.

Guide: Cancelling Your Contract 

Guide: How to get your PAC [June 2021 Update] 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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