Change Direct Debit

[Ladybird90]

Hi, I'm wanting to change the bank account my DD is taken from. I've logged onto my o2 and amend the details but I receive an error message that this cannot be done. I've tried several times with no luck. My account is up to date with no outstanding payments.

I cannot find a contact telephone number anywhere - please can someone advise?

thanks

[Anonymous · Accepted solution]

@Ladybird90

Hello

You will need to contact o2 you can find the details here - Guide: Coronavirus Community Help and Support

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Cleoriff]

@Ladybird90 

You should be able to change your bank details via My O2 under My details. However, over the past few days, My O2 appears to be suffering a few problems, so follow the info from @Anonymous  above.

Hope it gets sorted soon.

[Ladybird90]

thank you!

[Anonymous]

You're Welcome