cancel
Showing results for 
Search instead for 
Did you mean: 

Change Billing Address

William654
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

After signing into My 02, When I try to change my billing address the resultant address is a mash up of my old address and new. I have search for my new address by typing in the house name and post code. This gives me one resulting address. The resultant address is the same every time, Half of the new address with the second line always my old address. Phoning the operator is not an option since the wait time promised is over 30 minutes. How can I contact )2 to get this resolved?.

Message 1 of 2
132 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 122286 Posts
  • 609 Topics
  • 19018 Solutions
Registered:

@William654 

Have you tried in the app or on a different browser? 
Various contact numbers here and 8.00am is the best time to call if needed. 
Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
125 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 122286 Posts
  • 609 Topics
  • 19018 Solutions
Registered:

@William654 

Have you tried in the app or on a different browser? 
Various contact numbers here and 8.00am is the best time to call if needed. 
Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
126 Views