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Change Billing Address

William654
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

After signing into My 02, When I try to change my billing address the resultant address is a mash up of my old address and new. I have search for my new address by typing in the house name and post code. This gives me one resulting address. The resultant address is the same every time, Half of the new address with the second line always my old address. Phoning the operator is not an option since the wait time promised is over 30 minutes. How can I contact )2 to get this resolved?.

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MI5
Level 94: Supreme
  • 144206 Posts
  • 634 Topics
  • 27635 Solutions
Registered:

@William654 

Have you tried in the app or on a different browser? 
Various contact numbers here and 8.00am is the best time to call if needed. 
Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144206 Posts
  • 634 Topics
  • 27635 Solutions
Registered:

@William654 

Have you tried in the app or on a different browser? 
Various contact numbers here and 8.00am is the best time to call if needed. 
Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
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