Cashback on a Samsung phone

[Cushy]

I have purchased a Samsung A51 through O2 on my monthly account. This qualifies me for a £50 cashback from Samsung for which I need an invoice. I can't seem to find the right department to provide me with the invoice.  Everyone is too busy to answer the phone but there is a time limit for claiming the Cashback.

[MI5]

@Cushy 

Go to your orders in your MyO2.

Click on your phone order and print it as a PDF so you can attach it to send to Samsung.

[jonsie]

[Cushy]

Thank you, but when I select 'Your Bill' it doesn't take me to My Orders, just to a sample bill and explanation of it. Nowhere can I find Current or Previous Orders.  I'm very new to this game and would just like to speak to someone.

More info

More info

More info

[Cushy]

I cannot find My Orders in My O2. Even the comment below has not got me there. 😞

I've spent a total of one and a half hours on My O2 trying to find it!!  I'm probably just too green for this sort of thing but I'm desperate to get my cashback.

[MI5 · Accepted solution]

Click on "More" then "My Orders"

[jonsie]

[Cushy]

Thank you, I got there in the end.

[MI5]

Good news

[Cushy]

Thank you. I got myself enormously frustrated but got there in the end. I couldn't find the page you showed because I was still on the home page using the Help tab and didn't think to go to MyO2.
Derr!