Carrying my number across

[JoshH96]

Hi there, I recently started a contract with O2 for an iPhone 8 and have been trying to carry my old number from my giffgaff sim over, I have filled in a form about carrying over my number and even had help from a guru, yet it’s been nearly a week and I still have this new O2 number - I’ve reset my phone multiple times and still no luck, I ring my contacts and they don’t know it’s me because it’s not the number I want to keep - any help?

[Cleoriff · Accepted solution]

Hi @JoshH96 You will have to chase up customer services to find out whats going on https://www.o2.co.uk/contactus

Info on keeping your number here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

It should only take a day, according to the advice in the link above

Requesting a switch

Before we can transfer your number, we'll need your PAC. This is a code made up of three letters and six numbers. You can get this from your current provider and it will be valid for 30 days. Let us know your PAC when you place your order.

Once you've ordered and received your temporary O2 number, fill in the keep my number form. Your temporary number can be found in your O2 confirmation email or sim pack. You'll also need the number you want to keep.

Forms sent by 5:30pm will be completed the next working day. Forms sent after 5:30pm will be completed within two working days. You'll receive two text messages, one to confirm the date of your switch and one to remind you on the day.

[jonsie]

Have you spoken to this 'guru' or was it an online chat. Personally I would always speak in person rather than online. You do need to keep onto customer service until they sort this out for you.

[MI5]

I’m afraid this isn’t customer service and we don’t have access to your account on here.
Customer service are the only ones who can help you with this.
http://www.o2.co.uk/contactus

[JoshH96]

Thanks for all your advice will get onto them!

[Marjo]

Welcome to our forum @JoshH96, I hope all goes well with your number transfer in the end. Please do keep us posted on the outcome and if there's anything else the community could help you with.