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Level 6: Acolyte
Posts: 265
Registered: ‎24-05-2013

Re: Carphone warehouse contacted me about upgrade

It's a total joke.I hope Toby gets answers.Cause I never agreed to hand out my details.They knew my name and all.breach of confindiality
Level 6: Acolyte
Posts: 265
Registered: ‎24-05-2013

Re: Carphone warehouse contacted me about upgrade

Well I'm not letting it go.i will submit a complaint and see how it goes.
Posts: 112,000
Topics: 564
Solutions: 14,913
Registered: ‎04-04-2012

Re: Carphone warehouse contacted me about upgrade

It's been looked into - This appears to have affected many, many customers - totally unacceptable.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 68: Extraordinaire
Posts: 16,191
Registered: ‎31-03-2010

Re: Carphone warehouse contacted me about upgrade

The problem for you, @Charlieboyoo, is that you weren't aware that you had to manually go in and change your preferences to opt out. We've seen many posts like this before. O2 have them all turned to YES as the default, but they don't tell you that. By all means make a complaint, though.

 

What many are complaining about here, and in the other thread that has been started this morning, is that they DID opt out, but somehow that has been changed without their knowledge, and many people are now receiving junk calls where they weren't previously.

I DO NOT WORK FOR O2



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Level 6: Acolyte
Posts: 265
Registered: ‎24-05-2013

Re: Carphone warehouse contacted me about upgrade

Thanks,well I've been with o2 for years and I've never had this happen before.as you mentioned I was never aware or did I agree to this.
Posts: 82,592
Topics: 576
Solutions: 3,997
Registered: ‎04-01-2009

Re: Carphone warehouse contacted me about upgrade

That's the whole point, no one has agreed to this if they specifically changed their preferences.

Level 68: Extraordinaire
Posts: 16,191
Registered: ‎31-03-2010

Re: Carphone warehouse contacted me about upgrade

@Charlieboyoo It's actually good that you highlighted the problem, as it spurred others to check their settings because they had been receiving unwanted calls and couldn't figure out why. So a well done to you!Smiley Wink

I DO NOT WORK FOR O2



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Level 25: Hard Hitter
Posts: 1,340
Registered: ‎22-11-2014

Re: Carphone warehouse contacted me about upgrade

@jonsie it's almost unbelievable except it's O2 we're dealing with, who seem really adept at screwing up as often as humanly possible. I'm mostly quite lenient in my tolerance for O2 glitches/screw-ups but this seems to be a massive step too far!!

I'm now seriously considering changing my number, which is a complete farce of a sitch to be in. Also possibly paying my device off early and jumping ship... It's that serious imo and my faith in O2s ability to keep my private data safe is now non existent 😤😡
Level 6: Acolyte
Posts: 265
Registered: ‎24-05-2013

Re: Carphone warehouse contacted me about upgrade

Thanks,well the reason I made a post about this was because I knew that I would get good reliable advice or a solution to my incident.The hilarious parts where they weren't even offering a good deal.im tempted in changing network.Just not sure 🤔
Posts: 95,409
Topics: 755
Registered: ‎14-01-2013

Re: Carphone warehouse contacted me about upgrade


@Charlieboyoo wrote:
Thanks,well the reason I made a post about this was because I knew that I would get good reliable advice or a solution to my incident.The hilarious parts where they weren't even offering a good deal.im tempted in changing network.Just not sure 🤔

I thank you for posting @Charlieboyoo. It gave us all reason to check our own preferences...and put the cat among the pigeons..(as it were) Smiley Wink

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