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Carnt upgrade

Rachy
Level 1: Joiner
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IV bin on sum only for 6 month I haven't got a phone and carnt upgrade to one
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MI5
Level 94: Supreme
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@Rachy 

Probably best to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Rachy
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Thanks
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madasaf1sh
Level 76: Forum Legend
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@Rachy

Its not guaranteed you will be allowed to upgrade from a SIM only plan as it could in some instances be an o2 risk / business decision.

But as @MI5 has mentioned contact Customer Services they may be able to tell you.
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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Marjo
Former Staff
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Hi there @Rachy how are you doing at the moment? slight_smile It would be great to hear if you made any progress with upgrading from your SIM only plan since you last posted? Let us know if you need any further advice anytime.

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