Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 1
Registered: ‎30-03-2017

Card payments

I am unable to make online card payments for my o2 bills. Card works fine with anything else I pay. Is anyone aware of any problems with o2s online payment
Highlighted
Posts: 97,169
Topics: 758
Registered: ‎14-01-2013

Re: Card payments

Hi @Jon22 It may just be a system glitch...you could try again later....if still having problems then check

other ways to pay  here

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 114,318
Topics: 569
Solutions: 15,429
Registered: ‎04-04-2012

Re: Card payments

Historically there are many problems with o2’s payment systems and online card payments.
It would be worth you calling customer service on 202 to pay manually with your card and to report the issue to them so it can be investigated.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 2: Apprentice
Posts: 20
Registered: ‎07-08-2015

Re: Card payments

I used to have the same problem when I was on PAYGO with Orange (EE). It might be assoiated with the card issuer's security systems.

Community Manager
Posts: 7,443
Registered: ‎18-02-2016

Re: Card payments

Hey @Jon22 how are you getting on? Have you been able to make your payments yet? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature