Card payment

[Nadinel2]

Hi I made a payment this morning on the 24th June for my monthly payment. The payment has came out twice on my card ending in 8204 but hasn't came out on my O2 balance reference number is

7170213513429383208

[MI5]

@Nadinel2 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider setting up a direct debit to avoid future issues.

All details here Guide: How to Pay Your Bill (Airtime & Device Plans) 

[madasaf1sh]

@Nadinel2 

I take it you are on a Rolling Plan? As it wont come out of your balance, it will always come off the card, so you are correctly charged twice....

And it means you have £10 credit.

Pay As You Go: Introducing "Rolling Plans"