Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Anonymous
Posts: 0
Accepted Solution

Cant view my data usage

Cannot check my data usage on the website or on the iphone app.
Obviously I dont want to go over the limit, but how am I ment to know how much data I am using?

Highlighted
Posts: 79,899
Topics: 572
Solutions: 3,818
Registered: ‎04-01-2009

Re: Cant view my data usage

You should be able to access it through My O2 so check you have the correct account details. You can also check in the phone settings under data usage and it can be reset everymonth.

Highlighted
Anonymous
Posts: 0

Re: Cant view my data usage

Well if I could then I wouldnt be here...
Untitled.jpg

Highlighted
Anonymous
Posts: 0

Re: Cant view my data usage

But thanks for the info about getting it up on my phone.

Still sucks that the option doesnt work on the website or app tho...

Highlighted
Anonymous
Posts: 0

Re: Cant view my data usage

That looks like your browser is having trouble with the o2 site which browser are you using

Highlighted
Posts: 79,899
Topics: 572
Solutions: 3,818
Registered: ‎04-01-2009

Re: Cant view my data usage

I'm talking about the phone's inbuilt data monitor in the phone's settings not the app. You need to contact customer service to get your My O2 account reset.

Highlighted
Anonymous
Posts: 0

Re: Cant view my data usage

I really think that I should be able to see my recent useage online in My O2 account. 

Highlighted
Posts: 100,266
Topics: 546
Solutions: 12,745
Registered: ‎04-04-2012

Re: Cant view my data usage


@Anonymous wrote:

I really think that I should be able to see my recent useage online in My O2 account. 


You can see how much you've used but not the detail regarding what it was used on.

You need to look at your phone for that info as the network only sees data traffic.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 16,420
Topics: 295
Kudos: 1,849
Ideas: 6
Solutions: 1,312
Registered: ‎13-08-2008

Re: Cant view my data usage

MIne working fine online and via the app?

 

What issues are you having ? @Anonymous

iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Highlighted
Posts: 79,899
Topics: 572
Solutions: 3,818
Registered: ‎04-01-2009

Re: Cant view my data usage