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Anonymous
Posts: 0

Cant upgrade on line

I am almost through the proceedure of upgrade but when I click on "finish upgrade" nothing happens, when I try to re-order I am directed back to "finish upgrade" I have spent hours talking to O2 people but still nothing has changed.

Is the only way to upgrade now is by visiting a shop.

Posts: 117,566
Topics: 575
Solutions: 16,502
Registered: ‎04-04-2012

Re: Cant upgrade on line

Sounds like it may be your only option for now if there is an error on the website.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 101,714
Topics: 770
Registered: ‎14-01-2013

Re: Cant upgrade on line


@MI5 wrote:
Sounds like it may be your only option for now if there is an error on the website.....

Seems to be happening a lot over the last 3 weeks... I wonder why...Rolleys

*The Game Is On*

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Posts: 117,566
Topics: 575
Solutions: 16,502
Registered: ‎04-04-2012

Re: Cant upgrade on line

Must need an upgrade !!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: Cant upgrade on line

It seems to be pot luck as to whether the website allows you to upgrade these days....

It would be easier to go instore or call customer service to upgrade.

Anonymous
Posts: 0

Re: Cant upgrade on line

Hi, thanks for the help. Shop it is then.Thanks!

Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: Cant upgrade on line

Good luck, at least you should have no problems and get your phone straight away...(stock permitting) Smiley Happy