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Cant upgrade on line

Anonymous
Not applicable

I am almost through the proceedure of upgrade but when I click on "finish upgrade" nothing happens, when I try to re-order I am directed back to "finish upgrade" I have spent hours talking to O2 people but still nothing has changed.

Is the only way to upgrade now is by visiting a shop.

6 REPLIES 6

MI5
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Sounds like it may be your only option for now if there is an error on the website.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

Cleoriff
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@MI5 wrote:
Sounds like it may be your only option for now if there is an error on the website.....

Seems to be happening a lot over the last 3 weeks... I wonder why...Rolleys

*The Game Is On*

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MI5
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Must need an upgrade !!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

jonsie
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It seems to be pot luck as to whether the website allows you to upgrade these days....

It would be easier to go instore or call customer service to upgrade.

Anonymous
Not applicable

Hi, thanks for the help. Shop it is then.Thanks!

jonsie
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Good luck, at least you should have no problems and get your phone straight away...(stock permitting) slight_smile