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Cant upgrade on line

Anonymous
Not applicable

on ‎01-10-2014 21:12

on ‎01-10-2014 21:12

I am almost through the proceedure of upgrade but when I click on "finish upgrade" nothing happens, when I try to re-order I am directed back to "finish upgrade" I have spent hours talking to O2 people but still nothing has changed.

Is the only way to upgrade now is by visiting a shop.

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MI5
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on ‎01-10-2014 21:22

on ‎01-10-2014 21:22

Sounds like it may be your only option for now if there is an error on the website.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎01-10-2014 21:28

on ‎01-10-2014 21:28

@MI5 wrote:
Sounds like it may be your only option for now if there is an error on the website.....

Seems to be happening a lot over the last 3 weeks... I wonder why...Rolleys

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MI5
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on ‎01-10-2014 21:31

on ‎01-10-2014 21:31

Must need an upgrade !!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎01-10-2014 22:12

on ‎01-10-2014 22:12

It seems to be pot luck as to whether the website allows you to upgrade these days....

It would be easier to go instore or call customer service to upgrade.

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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In response to jonsie

on ‎02-10-2014 22:53

on ‎02-10-2014 22:53

Hi, thanks for the help. Shop it is then.Thanks!

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jonsie
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on ‎02-10-2014 23:03

on ‎02-10-2014 23:03

Good luck, at least you should have no problems and get your phone straight away...(stock permitting) slight_smile

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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