Cant upgrade broken phone

[Squalex1991]

Hello, 

Im looking for help and advice on a sudden issue I have. Last night my phone completely broke... will not turn on the thing is RIP.

I want to get a new phone delivered as no stores are open and I NEED a Smart Phone for work. However 02 requires for you to verify a text sent to your phone - my broken phone..

no option for anything else associated with my account, like my email. so not becasue of this complete ridgity im stuck without a phone. Seems like I cant have been the firt man in history to require a new phone because the other died..

So, anyone have any ideas?

[Cleoriff]

I agree and sympathise. Problem is before Covid 19 it was easy to get through to O2 to order a phone. Now with social distancing etc, many staff are working from home and limited.

You could try Skype @Squalex1991 That's worked for many people. Also go into the shop section and live chat should pop up.

Best of luck.

[Squalex1991]

If i put my sim in another persons phone - is their any problems with my information being on their phone after i remove it?

pictures of my family, social media, business number etc?

[Cleoriff]

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@Squalex1991 wrote:

If i put my sim in another persons phone - is their any problems with my information being on their phone after i remove it?

pictures of my family, social media, business number etc?

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No, info is stored on your phone, not the sim @Squalex1991