Cant send a text to a radio station

[Camillak]

Hello, I use to be able to send a text to Heart (radio station) but suddenly stopped. I have called 3 times or more and they keep saying its the send cap I put on, I have asked for it to be taken off completely but still not working. It getting really irritating now. Can someone help please?

[Cleoriff]

@Camillak 

Obviously the spend cap hasn't been removed. Guide: Spend Caps & Charge to Mobile on O2 

We're just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this