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Cant receive calls

sja307
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im currently in Spain i cant receive any calls just says my phone is switched off which it isnt. Anybody else having problems?

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Cleoriff
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@sja307

Then you need to do a manual network search. See if that works.

Take the sim out and clean it, put it back in and reboot the phone....

 

If nothing works then you DO need to contact customer services and see if they can advise you further...

Best of luck. I hope it is resolved soon and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
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Hi @sja307

You need to get in touch with customer services or live chat and check if there is a roaming bar on your account. https://www.o2.co.uk/contactus

If you can borrow a phone, this is the number to call to speak to someone

From abroad+44 344 809 0202 

Veritas Numquam Perit

Girl in a jacket
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sja307
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no roaming bar

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sja307
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i can make calls but not receive them

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Cleoriff
Level 94: Supreme
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@sja307

Then you need to do a manual network search. See if that works.

Take the sim out and clean it, put it back in and reboot the phone....

 

If nothing works then you DO need to contact customer services and see if they can advise you further...

Best of luck. I hope it is resolved soon and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket
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MI5
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Try a manual search for a different network.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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