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Cant make calls or text

GemT85
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on ‎15-06-2020 10:22

on ‎15-06-2020 10:22

Anyone else having problems today 15th June receiving text or making calls with 02?

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MI5
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on ‎15-06-2020 10:31

on ‎15-06-2020 10:31

@GemT85 

You can check here O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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GemT85
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on ‎15-06-2020 10:36

on ‎15-06-2020 10:36

I have but still saying that there is no issues in the area, yet my phone was fine yesterday 

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MI5
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on ‎15-06-2020 10:47

on ‎15-06-2020 10:47

@GemT85 

Have you tried rebooting your phone?

Can you try your sim in another phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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GemT85
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on ‎15-06-2020 11:22

on ‎15-06-2020 11:22

I have turned the phone on and off numerous times today and also took the sim out, i dont have another phone to pop it in at the moment, thanks 

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MI5
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on ‎15-06-2020 11:46

on ‎15-06-2020 11:46

@GemT85 

Try and contact O2 to see if your account is OK, bills paid etc and if so, they will send you a new sim card.

Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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GemT85
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on ‎15-06-2020 13:04

on ‎15-06-2020 13:04

Thank you, i know the bill is uptodate so that cant be the issue thanks for your suggestions big help 

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MI5
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on ‎15-06-2020 13:10

on ‎15-06-2020 13:10

Good luck
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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LukasB
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on ‎16-06-2020 12:54

on ‎16-06-2020 12:54

Hey @GemT85 are you back on track or are you still having trouble?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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