Re: Cant log into account

Weirdsloth · ‎01-12-2023

Tried opening the app asked me to relog in said my details where wrong i reset password to a new one and its still saying its wrong.

MI5 · ‎01-12-2023

@Weirdsloth

Can you log in online https://mymobile.o2.co.uk/ ?
If so, try deleting the app, rebooting your phone and then reinstall the app.
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Weirdsloth · ‎01-12-2023

I'll give it ago and oops thought this was customer support thanks tho haha xD

Oxonian · ‎01-12-2023

@Weirdsloth

Any luck yet ?

MI5 · ‎01-12-2023

50/50

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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