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Cant get the auto top up link in the email to work, says can't connect to server

Anonymous
Not applicable

Hi there,

Can't get the link to confirm my Auto topup account, just says can't connect to server everytime.

Anyone help?

 

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MI5
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Give CS a call, we can't access accounts on here http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143443 Posts
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Registered:
Give CS a call, we can't access accounts on here http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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I'm having the same issue here! 

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Anonymous
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I also can't contact CS on that link as it's not recognising my payg number! Frustrating... 

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jonsie
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There must be system issues at the moment. If it's the same this morning then you will need to call. Have you topped up the phone previously?

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Cleoriff
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As more than one has reported it,there certainly appears to be something wrong with the system...As said you need to keep trying and then contact customer services from the link above. Luckily there are various ways to top up in the meantime https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

Veritas Numquam Perit

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jonsie
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I ask simply because I'd its the first top up then it needs to be done by voucher as we know and if its a number that's been ported or migrated from pay monthly it will be a few days before the number is recognised by either the auto top up or webchat until the number is registered on the various systems.

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