This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Cant even order it!

Anonymous
Not applicable

‎31-07-2015 12:29 - edited ‎31-07-2015 12:30

‎31-07-2015 12:29 - edited ‎31-07-2015 12:30

I'm trying to order me a iphone 6 plus refurb and the support doesnt even help after 5 hours of trying to get help!!

 

Both my cards have given an error on the page and I cant proceed to part 3 of the order and has been told to "keep trying to order it throughout 3 days"

Shouldnt have to go through this, awful support.

Message 1 of 29
6,763 Views
0 Kudos
28 REPLIES 28

Anonymous
Not applicable
In response to MI5

on ‎31-07-2015 16:21

on ‎31-07-2015 16:21

It does a credit check thing then fails. My dads going to contact the bank later.

Message 11 of 29
1,553 Views
0 Kudos

Anonymous
Not applicable
In response to MI5

on ‎31-07-2015 16:34

on ‎31-07-2015 16:34

@MI5 wrote:
Personally, I wouldn't risk it online myself.

Quick update, Its O2's problem. Our credits fine etc.

Message 12 of 29
1,550 Views
0 Kudos

jonsie
Level 94: Supreme
In response to Anonymous
  • 96149 Posts
  • 613 Topics
  • 7177 Solutions
Registered:

on ‎31-07-2015 16:35

on ‎31-07-2015 16:35

@Anonymous wrote:
@MI5 wrote:
Personally, I wouldn't risk it online myself.

Quick update, Its O2's problem. Our credits fine etc.

There was never a doubt about that....

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 13 of 29
1,549 Views
0 Kudos

Anonymous
Not applicable
In response to jonsie

on ‎31-07-2015 16:58

on ‎31-07-2015 16:58

Bad though isnt it. The support cant fix it.
Message 14 of 29
1,544 Views
0 Kudos

MI5
Level 94: Supreme
In response to Anonymous
  • 152342 Posts
  • 651 Topics
  • 29073 Solutions
Registered:

on ‎31-07-2015 17:03

on ‎31-07-2015 17:03

I wish we could say something to encourage you but can't. It's typical of the problems seen with ordering online!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 15 of 29
1,534 Views
0 Kudos

Cleoriff
Level 94: Supreme
In response to MI5
  • 128820 Posts
  • 836 Topics
  • 7603 Solutions
Registered:

on ‎31-07-2015 17:18

on ‎31-07-2015 17:18

One way round this if your dad is ok with it....Get him to order it for you and you pay him via his bank. I bet it wont fail the credit check then...:smileywink:

Veritas Numquam Perit

Girl in a jacket
Message 16 of 29
1,524 Views
0 Kudos

Anonymous
Not applicable
In response to Cleoriff

on ‎31-07-2015 17:25

on ‎31-07-2015 17:25

Hes already doing that...
Message 17 of 29
1,522 Views
0 Kudos

Cleoriff
Level 94: Supreme
In response to Anonymous
  • 128820 Posts
  • 836 Topics
  • 7603 Solutions
Registered:

on ‎31-07-2015 17:29

on ‎31-07-2015 17:29

@Anonymous wrote:
Hes already doing that...

Good...Happy Dance Best of luck...

Veritas Numquam Perit

Girl in a jacket
Message 18 of 29
1,520 Views
0 Kudos

Anonymous
Not applicable
In response to Cleoriff

on ‎31-07-2015 18:07

on ‎31-07-2015 18:07

Yeah. Wont work though  Grumpy

Message 19 of 29
1,488 Views
0 Kudos

jonsie
Level 94: Supreme
In response to Anonymous
  • 96149 Posts
  • 613 Topics
  • 7177 Solutions
Registered:

on ‎31-07-2015 18:11

on ‎31-07-2015 18:11

It's way beyond time that they sorted out the website.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 20 of 29
1,486 Views
0 Kudos
Top Kudoed Authors
View All
Top