Cant even order it!

Anonymous · ‎31-07-2015

I'm trying to order me a iphone 6 plus refurb and the support doesnt even help after 5 hours of trying to get help!!

Both my cards have given an error on the page and I cant proceed to part 3 of the order and has been told to "keep trying to order it throughout 3 days"

Shouldnt have to go through this, awful support.

MI5 · ‎31-07-2015

Ask in store if they can get a refurb for you or if they have any stock.
Much easier.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎31-07-2015

@MI5 wrote:
Ask in store if they can get a refurb for you or if they have any stock.
Much easier.

I did already phone them up they had none in stock. But you think to get them to order it in store?

Cleoriff · ‎31-07-2015

I would think because you have had 2 card errors...its the computer saying no...:smileysad:

Much better to stop trying online and go instore to order...

Veritas Numquam Perit

MI5 · ‎31-07-2015

Yes, ask the store to get one in for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎31-07-2015

There is nothing to guarantee O2 have it in stock if you order online.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎31-07-2015

I bet it's not even in stock

Anonymous · ‎31-07-2015

They cant as its a refurbished one im looking to get... Online only

jonsie · ‎31-07-2015

Have you tried calling them? Don't use live chat.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎31-07-2015

Personally, I wouldn't risk it online myself.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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