Cant contact anyone about a late payment

[RossCurrier]

Due to the current covid situation I wont be able to pay this month's bill. I have read all the details that say I can defer a payment but I cannot find any to contact o2 regarding this. I need my phone to contact family who are vulnerable to help out. I really dont want to be just cut off. I'm really struggling to speak to o2 about this. Can anyone please help

[PhoneChanger]

The only way is to call then and persevere, if you get cut off, call back. You will eventually get through to someone

[Shane2651]

Did you get any joy with this? Am in the same boat and nothing works at all. Cant get through to anyone dosnt even ring.

[Cleoriff]

Have you tried ALL the numbers in this guide? People have been getting through as they are coming back to tell us.

Guide: Coronavirus Community Help and Support