on 12-08-2014 11:09
Hi Moneys recently got tight for me I currently have a iphone 5s on a refresh contract,device plan is £25 a month and air time is £28
I just paid August bill
But septembers is gong to be a struggle for me .
I dont want my phone to be blocked on me is there any way of doing a payment plan each month just too settle this ?
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12-08-2014 11:12 - edited 12-08-2014 11:12
Sorry to hear this
Call CS on 202 to discuss your options.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 12-08-2014 11:12
if you call through to customers services you can ask to speak to the payment team, you will be putthrough to them and they wil help you and give you some options hope this helps you buddy and let us know how you get on
on 12-08-2014 11:31
Yes good luck, hope customer service can assist you.
on 12-08-2014 15:57
If its going to be an ongoing struggle then consider ceasing your contract.
The beauty of the refresh tariff is that you can pay off the phone part and it all ends.
You didnt say how far into your 24 month term you are in.
But the trade in value sometimes covers most of the remaining term. (Iphone 5s valued at up to £260)
on 12-08-2014 17:03
@rachelfrost999; Sorry to hear this, please give customer service a call to see if anything can be done. Also, feel free to send me a message and we can have a chat.
I'm Toby, the community coordinator.
on 13-08-2014 11:56
on 13-08-2014 11:58