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Anonymous
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Cant afford plan, maybe a monthly payment plan?

Smiley IndifferentHi Moneys recently got tight for me I currently have a iphone 5s on a refresh contract,device plan is £25 a month and air time is £28

I just paid August bill

But septembers is gong to be a struggle for me .

 

I dont want my phone to be blocked on me is there any way of doing a payment plan each month just too settle this ?

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Posts: 108,601
Topics: 561
Solutions: 14,391
Registered: ‎04-04-2012

Re: Cant afford plan, maybe a monthly payment plan?

[ Edited ]

Sorry to hear this Smiley Sad

Call CS on 202 to discuss your options.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Re: Cant afford plan, maybe a monthly payment plan?

if you call through to customers services you can ask to speak to the payment team, you will be putthrough to them and they wil help you and give you some options Smiley Happy hope this helps you buddy and let us know how you get on 

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Anonymous
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Re: Cant afford plan, maybe a monthly payment plan?

Just wanted to say hope things get better for you.
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Posts: 81,223
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Registered: ‎04-01-2009

Re: Cant afford plan, maybe a monthly payment plan?

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Anonymous
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Re: Cant afford plan, maybe a monthly payment plan?

If its going to be an ongoing struggle then consider ceasing your contract.

 

The beauty of the refresh tariff is that you can pay off the phone part and it all ends.

You didnt say how far into your 24 month term you are in.

 

But the trade in value sometimes covers most of the remaining term. (Iphone 5s valued at up to £260)

 

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Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: Cant afford plan, maybe a monthly payment plan?

Wonderful to see all of the support from you guys.

@rachelfrost999; Sorry to hear this, please give customer service a call to see if anything can be done. Also, feel free to send me a message and we can have a chat.

I'm Toby, the community coordinator.
Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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Anonymous
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Re: Cant afford plan, maybe a monthly payment plan?

How did you get on @Anonymous
Were Customer Services able to assist?
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Anonymous
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Re: Cant afford plan, maybe a monthly payment plan?

Hi only just seen all your replies thanks so much for replying and helping me I will contact them later to discuss Smiley Happy fingers crossed all goes well for me I'm only on month 4 and it's a 64gig iPhone 5s not sure on trade in value? Thanks guys will keep you posted
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Posts: 81,223
Topics: 576
Solutions: 3,926
Registered: ‎04-01-2009

Re: Cant afford plan, maybe a monthly payment plan?