Cant Complete my Upgrade Order

[Anonymous]

I have signed up for a new upgrade which is good and they have sent me a link. My issue is this.

I click the link and sign in all fine and get to the address bit.

When trying to select an address to send my phone to it comes up with the error HTTP 400 Bad Request and wont let me proceed. This appears when selecting an address from the list of possible options.

I finally give up and just select collect from store which then takes me to the card part.

After entering in the correct billing address and card details it doesnt process and says the payment didnt go through saying something about billing address.

Before people say yoour card is declined for funds please believe me that its not. I have also tried a credit card with more than enough spending available.

I now have 24hours left to progress my order before it cancels and if that happens im going elsewhere...

How do i just progress this order

[Anonymous]

After a lot of time sat on the phone i managed to get this resolved. For anyone who would like to know this is how it was done.

The bundle pack added to the phone was taked off and added to my current contract to pay that way.

The upfront cost for the phone was wiped by o2

The above was done so that the need for me to input card details was removed, so not really solving the issue but in the IT world this is called a work around.

As for the delivery details well i had to select delivery to the branch.

Thanks for all your help and hopefully having resolution notes will help someone in the future

[jonsie]

Glad you got it sorted but my, what a lot of messing about!

[Cleoriff]

As I said @Anonymous...a system 'glitch'. The word covers many aspects

[MI5]

A conflict between address and registered card details is common, unfortunately.

[Anonymous]

Glad you managed to get this sorted! Thanks for updating us
See you around!