Cannot turn off voicemail

[Anonymous]

Hi I've a Galaxy S3 but I cannot turn off voicemail by dialing 1760 - something that I've seen works elsewhere. I'm pretty sure I had voicemail turned off (I detest it - text me) as I've not received a voicemail in about 4 years but I've received 2 just today! The only thing I can think that I've done recently is install TuGo on both my phone (since uninstalled) and laptop and associated both with my number. Could this have affected it or is there a new way to turn off voicemail that I can't find? Thank you!

[Anonymous]

I'd already removed TuGo so I called 202 and got them to deactivate my TuGo account last night. I was told to leave it overnight and to restart the phone before attempting to switch off VM again. Around 14:15 today I called 1760 and disabled voicemail successfully. Now when I reject a call automated message says “the other person hung up” before hanging up itself. If I just ignore then it says something like "the other person is unavailable" on repeat.

I've also starting using o2callalert for missed calls by calling 1710 as a VM replacement in case my phone's out of coverage/switched off. I'll see how this goes from here!

[Anonymous]

You know you can't have call alert and voicemail active at the same time?

[Anonymous]

Yes I know that - that wasn't my intention. I don't like voicemail but call alert should be useful if I'm ever out of coverage or my phone is off. Otherwise I'll get the missed call alert anyway.

[Anonymous]

Hi , I have same issue and I have deactivated/deleted the app from my phone. I walked into O2 Shop but still they are unable to deactivate the VM service.

Can anyone provide a clear step by step process to resolve this issue.

Appreaciate your help and Thanks in advance

[MI5]

---

@Anonymous wrote:

Hi , I have same issue and I have deactivated/deleted the app from my phone. I walked into O2 Shop but still they are unable to deactivate the VM service.

Can anyone provide a clear step by step process to resolve this issue.

Appreaciate your help and Thanks in advance

---

Did you sign out of the Tugo app before deleting it? If not you will have to reinstall the app and sign out, then delete it again.

[jonsie]

Yes, unless you sign out of the app the system still recognises that voicemail is switched on and can't be overridden by 1760.

[Anonymous]

Hi

As said above you need to sign out. Then uninstall. Then ring services on 202 and ask them to deactivate the TuGo service, I don't know if they can do it in store. Then wait 24 hours and you can disable the voicemail by calling 1760. You can enable missed call alert on 1710 if you wish. I've found it to be very useful when I'm out of coverage or my phone's off.

Best of luck!

[perksie]

Logging out and uninstalling should recover voicemail control.

[Anonymous]

Yes, it's all down to Tu Go. If you want to turn off voice mail Tu Go has to go!

[jonsie]

---

@perksie wrote:

Logging out and uninstalling should recover voicemail control.

---

If you choose to do this, don't forget to tick the delete all data button too.