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Level 1: Joiner
Posts: 1
Registered: ‎13-11-2014
Accepted Solution

Cannot see my bills

Hi, my last bill I can see is the December 2017. Where can I find my bills since then? 

Also, I received an e-mail from you stating that my airtime was £75.46 last month. I am not sure why it is so much. Can you help please?

 

Thank you,

 

Natalia

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Posts: 102,191
Topics: 550
Solutions: 13,031
Registered: ‎04-04-2012

Re: Cannot see my bills

@Natalia this isn't O2 so we can't see your bills or explain them. 

You can check in your MyO2 http://www.o2.co.uk/myo2 or call on 202.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 102,191
Topics: 550
Solutions: 13,031
Registered: ‎04-04-2012

Re: Cannot see my bills

Also, how to view your bills here https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 12,950
Topics: 121
Solutions: 72
Registered: ‎11-04-2012

Re: Cannot see my bills

[ Edited ]

Have you changed contract since December 2017?  If you have, O2 may have "lost track" of you, and re-registration may be necessary. Also other sellers, like Carphone Warehouse of old, used to put you on their own billing system, if you weren't careful (for example). 

 

Just a thought, @Natalia. I hope the guide link posted by @MI5 has helped - O2's billing system can get a bit confused, requiring you to clear cookies in your browser to be able to get right down into the bill detail section.

 

Godd luck. 

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Community Manager
Posts: 7,027
Registered: ‎23-07-2014

Re: Cannot see my bills

Hi @Natalia , how are you doing today? Let us know how you get on with this. Smiley Happy

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