Cannot pay my bill due to Covid 19

[Sammiebee92]

I cannot pay my bill due to losing my job because of Covid 19. Im receiving texts saying I will be cut off, I can't get through on the phones for the 5th day now its impossible! What do I do? I cannot be cut offm

[MI5]

@Sammiebee92 

Keep trying....

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Sammiebee92]

Hi,

That's the number I've been trying.. it just keeps saying "we are unable to take calls" so stressful

[MI5]

Keep trying or Skype them https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

[SuperKev]

I'm in the same boat Sammie.

I have 3 phones I'm gonna struggle with and seems no way of getting help with it!

[jonsie]

it's a shame but the only advice we can give is to keep trying them.

[Sammiebee92]

Its ridiculous, they're not taking any calls.. surely they can't cut us off?

[MI5]

If you don't pay, they will for sure.