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Cannot make calls or texts

Retrochik
Level 1: Joiner
  • 1 Posts
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I recently came to the end of my contract so I signed up to a new one and now I cannot make calls or send texts

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MI5
Level 94: Supreme
  • 147726 Posts
  • 639 Topics
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@Retrochik 

If you asked for a new sim your current one would have been disconnected.

Either wait for the new one to arrive in the post, install an esim through your MyO2 or pop in store with photo ID.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147726 Posts
  • 639 Topics
  • 28354 Solutions
Registered:

@Retrochik 

If you asked for a new sim your current one would have been disconnected.

Either wait for the new one to arrive in the post, install an esim through your MyO2 or pop in store with photo ID.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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