Cannot get through to O2 on phones or net. - being...

Anonymous · ‎01-11-2016

Help! I cannot get through to anyone. O2 are charging me for a tarif and have never sent the phone..... Order says complete on my O2, tarif is showing with bill dates etc, but no phone...... Cannot get through on phones, wait for ages and then get cut off. Online chat also not responding. Any other numbers I could try?

MI5 · ‎01-11-2016

There are problems with getting through to cs at the mo so as it's an emergency I'll tag our community leads to see if they can help?
@Toby @Martin-O2 @Marjo

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎01-11-2016

Thank you

MI5 · ‎01-11-2016

Good luck mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎01-11-2016

Thanks, I'm feeling I may need it!

Anonymous · ‎01-11-2016

Im having the same problem. I have been charged for something i have bought but i havent bougt anything

MI5 · ‎01-11-2016

@Anonymous wrote:
Im having the same problem. I have been charged for something i have bought but i havent bougt anything

I'm sure Toby will be happy to help you too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎01-11-2016

One would have hoped these Contact O2 issues would have been sorted by now. They have actually been going on since Sunday...:smileysad:

Veritas Numquam Perit

MI5 · ‎01-11-2016

Clearly not, yet!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎01-11-2016

No but the awful thing is...a lot of our advice is to contact CS...which then becomes a vicious circle....

Veritas Numquam Perit

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