Cannot check data usage

[Pawer8]

Hi.

For over a month I have been waiting for O2 to fix an issue where the data allowance/ data use is not displayed on the website.

They keep telling me it's an issue with the website and they will fix it "next week". Has anyone else had this issue? And is it possible to leave an O2 contract over this?

Thanks

[Pawer8]

 

[Cleoriff]

@Pawer8 

Mine is working perfectly.  Either turn your phone or PC off and back on again or

Delete the My O2 app and reinstall.

See if that works?

[Pawer8]

The screenshot is from the website. It happens on all devices. The issue is on their end.

[Cleoriff]

Yes I tested mine from the website @Pawer8 and it's working fine.

[Pawer8]

Thanks.

That means they lied to me. The website is fine. Must be an issue they got on my account.

[jonsie]

Website is fine

Can you assist @O2Ryan @O2Sarah-?

[gmarkj]

As there was no response yesterday I'll mention the advisors on duty today.

Can you please help @O2Lisa @O2Ellie ?

Flagging for info @Martin-O2 

[O2Ellie]

Thanks for tagging me @gmarkj 😊

@Pawer8  I will private message you and we can take a look at this for you.